Returns & Exchanges

If for any reason you are not completely satisfied with your Clinique Online purchase, simply return the unused portion to us and we will be happy to credit your account for the purchase amount.

1) Please fill out the Return Merchandise section on the back of the invoice (enclosed in your original order) and place it inside the return package.

• If you are returning a gift, please check the box marked 'Gift Return' on the back of the invoice.

2) Pack the items carefully to avoid damage in transit.

3) Affix the return label provided on the invoice on the outside of the return package.

• If the return label is not available, please address your return package to:

Clinique Online
Returns Department
7601 Trade Port Drive
Louisville, KY 40258

4) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post). Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday through Friday, excluding federal holidays within the United States and Canada. An email will be sent to confirm receipt and processing of your return or exchange request.

We're sorry, return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the section - Damaged Items.

Your return request will be processed promptly.
•Returns are processed within 3-5 business days of receipt.
•An email will be sent to confirm the receipt and processing of your return request.

Please note: Only products purchased on Clinique Online may be returned for refund or exchange.

If you have questions about returns, please call us at 1-800-419-4041 or Contact Us.