Do you ship internationally?

We're sorry, Clinique.com is currently unable to accept orders to be shipped to destinations outside the U.S and Canada. We apologize for any inconvenience. There are several Clinique International country web sites that offer online shopping. Please visit our International store locator at International Sites .

How can I get an ingredient listing?

Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1-866-707-2100 (9:30am-4:30pm ET Monday-Friday on Business days) or select Beauty/Product Advice button on the Contact Us page and then select “Concerns about an Ingredient”

Can you tell me about the Gone But Not Forgotten, discontinued product program?

Let us help you find your favorite product! To learn more about how our Gone But Not Forgotten team might help you locate your product, please visit us at http://www.elcompanies.com/news-and-media/contact-us/gone-but-not-forgotten . You may also Chat Live with our online Consultants for suggestions on similar alternatives. http://www.clinique.com/customer-care/help-topics

Does anyone else see the information that I provide to Clinique?

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

SPAM Filters and ISPs

Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please Message Us . If your provider is AOL: Open the Email message. Click "Add to Address" icon. The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct. Click "Save". If your provider is Yahoo: Open the Email message Click the "Add to Address Book" link on the far right. The address will be automatically entered into your Yahoo! Address Book. If your provider is Hotmail: Open the Email message. Click "Save Address(es)" at the top of the message header. If your provider is MSN: Open the Email message. Click "Save Addresses" on the right. Select the check box next to the address you want to save. You can also make changes to the contact information. Click "Save".

Can you send me samples?

Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice. Chat Now with a Clinique Online Consultant.

Where Can I Buy Clinique Products?

Only U.S. residents may buy Clinique products online at clinique.com. To locate a store near you in the U.S., click here for our Store Locator. If you are outside of the U.S. please click here to see if Clinique is available in your country.

Do you offer bridal or private appointments?

Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may chat with us and a Clinique Expert will provide tips and recommendations via chat for your special day.

Can't find the answer you are looking for?

Please Message Us or go to our email submission form, or call us toll free at 1-800-419-4041 and Contact Us directly.

Customer Care: General Information: FAQ Section

If you have your order number, click here: Track My Order. Simply input your order number, click the button, and you’ll see your order status plus shipping information if your package has shipped.

Don’t have your order number? Sign into your account and click My Account at the top right corner of the page. When you see the dropdown menu, click My Orders. If your order has shipped, you’ll see the tracking number, if available. Click on it to view the delivery status. Note that some shipping carriers may not have tracking information available for up to 24 business hours after the order is shipped.

If you don’t have a Clinique Online account, please contact our Customer Service team via chat or call 1-800-419-4041.

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite. Chat Live with our Clinique Expert Consultants. For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am to 4pm ET Monday - Friday on business days, and a member of our Gone But Not Forgotten program will be happy to assist you.

Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please Message Us.

If your provider is AOL:

Open the Email message.
Click "Add to Address" icon.
The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
Click "Save".

If your provider is Yahoo:

Open the Email message
Click the "Add to Address Book" link on the far right.
The address will be automatically entered into your Yahoo! Address Book.

If your provider is Hotmail:

Open the Email message.
Click "Save Address(es)" at the top of the message header.

If your provider is MSN:

Open the Email message.
Click "Save Addresses" on the right.
Select the check box next to the address you want to save. You can also make changes to the contact information.
Click "Save".

Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.

To find the Gift With Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Online who opt-in to receive email will get monthly updates on Gift With Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.

We are not responsible for lost or stolen gift cards. Clinique eGift Cards are issued by and represent obligations solely of ELC Brands Management Inc. and are sold through its partner, CashStar. At the sole discretion of ELC Brand Management Inc., Clinique eGift Cards will be replaced if lost or stolen, only with proof of purchase. Notwithstanding the foregoing, only unused balance of lost or stolen cards may be replaced.

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